This Privacy Policy sets forth the privacy practices carried out with respect to information accessible to New Audio LLC functioning as Master & Dynamic (“New Audio”, “us” or “we”) by your use of any website that links to this policy, or of any pages, facilities, services, or capabilities accessible on or by any domain owned by us (each, a “Website”). If you do not agree to all of the terms, conditions, and practices set forth below, do not access any New Audio Website or any of its pages. Use of a Website or any of its functions (other than to view this Privacy Policy or the Terms and Conditions for the first time) is an acceptance of the terms, conditions, and practices described in the Website Privacy Policy and in the Terms and Conditions.

1. Information Collection and Use

A Website is capable of collecting certain information about persons who access a Website or attempt to use its account functions. In some instances you can choose not to provide certain information, but then you might not be able to take advantage of certain features on a Website. Types of information that are or may be collected by a Website, and uses of that information are set forth below. We are the sole owner of the information collected on a Website. To the extent that we provide access to this information to others, the parameters for disclosure are described in this statement. We collect information from our users at several different points on our Websites. This Section 1 sets forth the types and sources of data collected, along with some specific uses of each type of data. Additional uses of data are described in Section 2.

a. Personal Information

  • Name, address, telephone number and email address
  • Billing information, such as credit or debit card number, verification number and expiration date
  • Information about purchases or other transactions with us
  • Online browsing information 
  • Other personal information

b. Electronic Mail and Forms

Transmission of email sent to us through our Website is “secure” by using Secure Sockets Layer (SSL) software, which encrypts information you input. Please be aware that when you receive a receipt acknowledging your email, it means that the message has been routed into the Internet, and not that the message has been received by us. We may retain the content of any customer service web form or email that we receive, the email address from which it is sent, and our response. Content and other information related to e-mails sent by user to us may be used as testimonials or for other marketing purposes, except that no marketing communications unrelated to the subject matter of the submission will be sent to the e-mail address from which such e-mail or form is sent unless the user specifically elects to receive additional marketing materials or we obtain the e-mail address through another avenue that permits such use. In all cases, e-mail addresses may be compared to subscription or customer lists of New Audio and its business partners.

c. Cookies

In order to make improvements to our website and your online shopping experience we may receive and record information from your computer and browser, including your IP address, cookie information (see below), software and hardware attributes, and the pages you visit. To do this, we may use applications that recognize your computer and gather information about its online activity.

For example, we use "cookies" on our website. A cookie is a piece of data stored on a user’s hard drive containing information about the user. A Website employs cookies, to provide you certain features, such as order tracking, but will not use cookies to obtain data from your hard drive. Users can set their browsers or third party software to reject cookies. You can also set your browser to block cookies, or to notify you when you receive a cookie, allowing you to decide whether or not to accept it. If a user rejects the cookie, it may be unable to track orders online, use portions of our Website that require registration and a Website experience will not be capable of being tailored to you from visit to visit. Cookies enable us to track and target the interests of our users to enhance the experience on our Website. These and similar types of information may also be collected by “web-bugs,” or single-pixel gifs, and other means. Some of our business partners and advertisers may use cookies on our Website. We have no access to or control over these cookies.

We may also use cookies for a number of other reasons including:

  • To allow you to access your information when you "sign in" to your account
  • To provide you with customized content
  • To remember the last page you visited
  • To conduct general analysis and research
  • To identify purchases made in response to our advertising

Please note: To complete a purchase on our website, you'll need to accept cookies sent by our site. If you choose not to accept our cookies, please call us at 1-888-814-5411 to place your order by phone. Blocking our cookies may also impact the usability of other features on the Website.

The Website is a general-audience website. We do not knowingly collect personal information from children under the age of 13.

d. Web Beacons

We may also use an application known as a "web beacon." A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include personal information. We may use web beacons, in conjunction with cookies, for a number of reasons, including:

  • To assist in tracking and analyzing advertising effectiveness
  • To verify purchases made on the website
  • To count and recognize site visitors
  • To personalize your experience

2. Use of Information

In general, we use the personal information we collect about you to support your relationship with us and to manage our business. We may use your personal information for various purposes, including:

  • To complete a purchase or other transaction that you initiate
  • To respond to your request for information and provide you with more effective and efficient customer service
  • To provide you with product updates and information about products you have purchased from us
  • To help us better understand your interests and needs, and to improve your experience
  • To make improvements to our websites
  • For analysis, marketing research and reports
  • To manage our business
  • As permitted or required by applicable law
  • For other purposes

We may also use your personal information to contact you by email, postal mail or phone regarding our products, services, promotions and special events. Please see privacy preferences if you wish to restrict the use of your personal information for this purpose. If you request that your purchase be shipped to someone other than yourself (such as a gift recipient), we may also use the recipient's personal information as described above. Like you, these recipients may restrict our use of their personal information for purposes of being contacted by email, postal mail or phone regarding our products, services, promotions and special events.

3. Sharing

a. General

We may share aggregated demographic information with our affiliates, partners and advertisers. This is not linked to any personal information that can identify any individual person.

b. Transaction Requirements

We may use outside shipping companies to perform functions on our behalf. Examples include, fulfilling orders, shipping orders, providing information to outside credit reporting agencies to assess requests for credit, and providing outside credit card processing companies to bill users for goods and services. They have access to personal information needed to perform their functions, but may not use it for other purposes. These companies do not, to our knowledge, retain, share, store or use personally identifiable information for any secondary purposes, but we do not undertake to confirm, investigate, or police their practices.

c. Partnering

We may from time to time partner with another party to provide specific services. When a user signs up for these services, we will share only the names and other information that is necessary for the third party to provide these services. These parties do not to our knowledge retain, share, store or use personally identifiable information except for the purpose of providing these services, but we do not undertake to confirm, investigate, or police their practices.

d. Business Transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that New Audio or substantially all of our assets are acquired, customer information will of course be one of the transferred assets.

e. Compliance with Terms and Conditions and the Law

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of New Audio, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Website Privacy Policy.

f. Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

4. Links

A Website may contain links to other sites. Please be aware that we are not responsible for the terms of use or privacy practices of such other sites unless it is also a Website owned or controlled by us. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This Website Privacy Policy applies solely to information collected by a Website on the domains owned and controlled by us.

5. Confidentiality and Security

Our Websites take precautions to protect our users’ information. When a user submits sensitive information via a Website, the information is protected both online and off-line as set forth in this section. All requests for financial and business sensitive information (to the extent such sensitivity is known), and all responses in the normal course thereto are encrypted and protected with SSL encryption software. You can confirm that pages are encrypted by viewing the lock icon on the bottom of most browsers. We restrict access to personal information collected about you at our Website to our employees, our affiliates' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all New Audio employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our business ethics standards and confidentiality policies.

6. Site and Service Updates

We may from time to time send the user Website and service announcement updates regarding such information as Privacy Policy and Terms and Conditions updates.

7. Your California Privacy Rights

Under California law, California residents may opt-out of our disclosing personal information about them to third parties for their marketing purposes. If you do not want us to disclose information to other companies for their marketing purposes, please contact us by any of the ways described in the "How to Contact Us" section below. Pursuant to 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information.

8. How to Contact Us

You can contact us by sending us an email at or calling us at 1-888-814-5411. You can also send written communications to: Attention: Support at Master & Dynamic, PO Box 20118, Greeley Square Station, New York, New York, 10001.

9. Notification of Changes

We reserve the right to change this Website Privacy Policy at any time and for any reason by posting a notice of change on the Website. We will notify you of changes to this Website Privacy Policy by posting an updated policy on this page with a notification link to this page from the Website’s homepage, Customer Service page, or equivalent page. You agree that continued use of a Website is an acknowledgment and consent to any terms contained in this Website Privacy Policy, as it may be amended from time to time.

Master & Dynamic
P.O. Box 20118
Greeley Square Station
New York, NY 10001
Phone: 212-213-6060


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